One knowledge base for every channel
The voice agent, chat and human agent all draw from the same knowledge base. Update a price or policy once, and every channel falls in line immediately.
SAME KNOWLEDGE BASEhebrew voice agent
A voice agent that already knows your customers
With others, the voice bot is an external add-on that connects to your contact center through a middleman. With us, it's part of the contact center itself. Same knowledge base, same IVR, same numbers, same integrations. No third party in between.
- Speaks natural Hebrew 24/7
- Lives inside your existing IVR
- Warm handoff to an agent with the full history
Why it matters
Why your business needs a voice agent - and why where it runs matters
Every unanswered call is a lead that went cold or a customer who left for a competitor. A voice agent answers every call, at any hour, with no queue. But there's a big difference between a bot bolted onto your contact center from the outside and a bot that's part of the contact center.
Knowledge base
Same knowledge base as agents and chat
IVR system
Lives inside your existing IVR
Phone numbers
Same numbers, no porting
Integrations
Uses the connections you already built
Handoff to an agent
Warm transfer with the call history
In-call latency
Low - everything on one infrastructure
Where the data sits
Inside your own system
| What to check | A competitor's external bot | Voicenter · built-in agent |
|---|---|---|
| Knowledge base | A separate base you maintain on its own | Same knowledge base as agents and chat |
| IVR system | Parallel routing that bypasses the contact center | Lives inside your existing IVR |
| Phone numbers | A new number or external SIP routing | Same numbers, no porting |
| Integrations | Another integration project from scratch | Uses the connections you already built |
| Handoff to an agent | Cold transfer, the customer repeats everything | Warm transfer with the call history |
| In-call latency | Hops between vendors = delay | Low - everything on one infrastructure |
| Where the data sits | Passes through a third party | Inside your own system |
The old way
Most solutions on the market work like this: the voice bot sits with one vendor, the telephony with a second, and the CRM in a third place. Every call travels between three parties before it reaches the customer. That adds latency, points of failure, double cost, and a whole setup project just to connect them.
At Voicenter, the voice agent runs on the same platform that already manages your calls. It doesn't "connect" to the contact center. It's born inside it. The same place where your numbers, IVR, agents and integrations are defined is also where the voice agent lives. One update, and every channel says the same thing.
the benefits.
Why a built-in voice agent beats any external bot
These aren't features on paper. They're advantages that come precisely from everything running in one place.
Same numbers, no porting
The agent answers the lines you already have. The customer dials the same number they've known for years. No new number, no external routing.
SAME PHONE NUMBERSWarm handoff with the full history
When a call moves to a human agent, it moves with the transcript, the customer's identity and everything said so far. The customer doesn't repeat themselves.
NO MIDDLEMAN IN BETWEENLow in-call latency
When the bot, telephony and CRM sit on the same infrastructure, there are no hops between three vendors. The conversation flows naturally.
ONE INFRASTRUCTURENo extra setup project
The integrations to your CRM, calendar and other systems are already built into the contact center. The voice agent uses them as they are.
SAME INTEGRATIONSYour data stays with you
Calls, recordings and customer details don't pass through a third-party bot platform. Everything stays within the Voicenter environment you trust.
NO THIRD PARTYOne report for the whole contact center
Bot calls and agent calls appear in the same dashboard, same metrics, same language - one picture of the contact center, not two to merge by hand.
SAME MANAGEMENT SYSTEMOne vendor, one bill
No separate payment to a bot vendor, a telephony vendor and a middleman connecting them. Everything under one roof, one support team.
NO DOUBLE COSTFull availability without extra headcount
The agent answers at night, on weekends and on holidays - hours when calls used to simply be missed. Same quality, no extra shifts to hire.
24/7capabilities
What Voicenter's voice agent actually does
From the tasks agents hate to proactive sales calls. All of it connected to the same systems already working for you.
Scheduling and updating appointments
Sets, moves and confirms appointments directly against the calendar already connected to the contact center, and updates the CRM in the same moment.
Explore our Agents — Scheduling and updating appointmentsWarming up leads within seconds
A lead left their details in a form? The agent calls within a minute, filters for relevance, books a meeting, and hands the rep only the ready ones.
Explore our Agents — Warming up leads within secondsFirst-line support answers
Answers common questions from the contact center's knowledge base: order status, opening hours, return policy. Escalates the complex ones.
Explore our Agents — First-line support answersOrder and shipping status
Identifies the customer by phone number, pulls the order from the CRM or store, and reads out an exact status. No agent needed for a 30-second question.
Explore our Agents — Order and shipping statusProactive campaign calls
Makes outbound calls to lists: collections, subscription renewal, satisfaction surveys or updates, and logs everything back into the system.
Explore our Agents — Proactive campaign callsSmart routing inside the IVR
Understands why the customer called before they press a key, and routes to the right department. Sits inside the existing IVR, not parallel to it.
Explore our Agents — Smart routing inside the IVRHebrew, English and Arabic
Detects the speaker's language and continues in it - spoken Hebrew with slang, not a typed script. Transfers with context when needed.
Explore our Agents — Hebrew, English and ArabicAutomatic summary and logging
Every call is transcribed, summarized and saved to the customer record. The next agent immediately sees what happened.
Explore our Agents — Automatic summary and loggingEscalation to an agent at the right moment
Detects frustration or a request for a human, and transfers right away - warm, with everything said so far, not a conversation from scratch.
Explore our Agents — Escalation to an agent at the right momentthe bot in action
Real calls. Not a scripted performance.
Listen to how the voice agent runs a natural conversation, pulls information from the system, and hands off to an agent without losing context.
Booking a legal consultation
The agent checks calendar availability in real time, books the meeting and updates the case file. All in one call.
Warming a lead from a form submission
A lead left details on the site. The agent called within 40 seconds, screened for relevance, and booked a sales call.
Customer verification and warm escalation
Verification by phone number and ID, pulling details from the CRM, and a transfer with the full context.
Order status in self-service
The customer asked where their package was. The agent identified them and read out an exact status.
Proactive, tactful collections
An outbound call about an open debt, in a respectful tone, offering immediate payment over the phone.
Smart routing inside the IVR
Instead of a keypad menu, the customer said why they called. The agent understood and routed correctly.
Try it yourself
Call a voicebot right now
No sign-up. Dial the number below and have a real conversation with the same voicebot from the recordings above.
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integrations
The agent uses the connections you already built
When you connected your contact center to your CRM, calendar and store, you built infrastructure. The voice agent uses those exact connections the moment it goes live - no third-party SDK, no double syncing, no data traveling between systems.
Your voicebot is already included
It's not a separate product to buy. Support and Sales plans include 15 concurrent bot lines out of the box — PRO removes the limit entirely, with unlimited concurrent bot lines for teams that need to scale.
Voicebot usage billed at₪0.66 / minute
הנמכר ביותר
חבילת "PRO" - הכול כלול
החבילה המושלמת. כל השירותים של כל החבילות ומעבר.
- כל השירותים של כל החבילות
- הצפנת שיחות
- AUDIT LOG
- SSO - חיבור מאוחד
- CONNECTOR CENTER - N8N
₪180
לכל משתמש
חודשי
חבילת "SALES"
יש לנו כלים משלובים עם AI שיאפשרו להגביר תפוקות מכר ומענה אצל הלקוחות
- כל השירותים בחבילת BUSINESS
- חיבור לCRM שלך
- הקלטה ותמלול שיחות
- סיכום שיחה עם AI
- ניתוח רגשות עם AI
- חייגנים אוטומטיים
- דוח ספאם
- מזהה שיחה רנדומאלי
- מוניטור ודוחות של ביצועי השיחות
₪170
לכל משתמש
חודשי
חבילת "SUPPORT"
מגוון רחב של פתרונות למוקדי שירות המשלב כלי AI לבקרה ניטור ומענה ללקוחות
- כל מה שכלול בחבילת BUSINESS
- הקלטה ותמלול שיחות מלאה
- ניתוח רגשות עם AI
- סיכום שיחות עם AI
- בניית פורמפטים בהתאמה אישית
- מעגלי המתנה עם משקלים וסקילים
- CALLBACK
- חיבור למערכת הCRM שלך
- דוחות, מוניטורים ודשבורדים
₪170
לכל משתמש
חודשי
חבילת Business
כל השירותים שהעסק שלך צריך כדי להתחיל לנהל את התקשורת עם הלקוחות
- נתב שיחות
- הקלטת שיחות
- תא קולי AI
- דוחות וניתוח ביצועים בזמן אמת
- IP phone, Softphone או E/SIM
- FAX2MAIL
- MAIL2FAX
₪80
לכל משתמש
חודשי
Frequently asked questions
HEBREW VOICE AGENT
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