BSS Solutions For Call Centers
Voicenter provides comprehensive bss telecom system for managing customer interactions, automating key business processes, and enhancing decision-making through data analysis and business intelligence.
Voicenter provides comprehensive bss telecom system for managing customer interactions, automating key business processes, and enhancing decision-making through data analysis and business intelligence.
Digital BSS Solution For Carriers
Sales and Marketing
- Leads
- Opportunities
- Quotes
- Onboarding
Account And Customer Management
- Contact Persons
- Locations
- Users
Billing And Payment
- Services
- Call Pricing and rating
- Data Packaging and bandwidth management
- Invoicing - Usage/bill
- Collection and receipts
- Accounting system integration
Tickets
- Natively integrated to support the services
- Client Portal for self-service
- Email & IVR Integration automation
- Dynamic fields by ticket type
- Tier level escalation management
BSS Services Suite for Telecom
Introducing our BSS (Business Support Systems) Telco Suite, an all-encompassing platform tailored to the unique needs of telecommunications providers. Our comprehensive suite features an Admin Portal, Cpanel Portal, and a robust Dashboard, each equipped with various functionalities to streamline your operations and enhance your customer service.
Admin Portal
The Admin Portal serves as your command center, offering a wide range of tools for efficient and secure management of your telco operations.
Logs And Audit
Easily track changes and user activity with a detailed log and audit trail. This transparency ensures accountability and aids in diagnosing issues.
Unified Management
Simplify administrative tasks with a unified interface, allowing you to manage different facets of your business from a single point.
Permissions
Maintain full control over your system with customizable user permissions. Assign roles and access levels to ensure team members can only access what they need.
Security (2 Factor Authentication)
Protect sensitive data with our 2-Factor Authentication system, adding an extra layer of security that helps prevent unauthorized access.
Multilingual
Serve your global customer base efficiently with our multilingual feature, supporting multiple languages for greater user accessibility.
Customer Management
Improve your customer interactions with comprehensive customer management tools. Track customer history, preferences, and interactions to provide personalized service.
Billing and Payment
Simplify your billing and payment processes with automated systems, providing a hassle-free experience for both you and your customers.
Sales and Marketing
Drive your sales and marketing efforts with data-driven insights, enabling targeted campaigns and strategies.
Inventory Management
Keep track of your inventory in real time, helping to optimize stock levels and prevent supply chain issues.
CRM
Build stronger customer relationships with our integrated Customer Relationship Management (CRM) system, which helps manage and analyze customer interactions and data.
Cpanel Portal
Our intuitive Cpanel Portal is meticulously designed with a customer-centric approach. It seeks to empower customers by providing them with a level of autonomy that allows them to manage their services with minimal intervention from the support team.
Self Service
The Self Service feature gives customers full control over their accounts, services, and payments. They can independently handle a variety of tasks such as checking their usage statistics, changing their service plans, and initiating payments. This results in significant load reduction on your support team and a higher level of customer satisfaction due to their ability to manage their accounts at their own pace and convenience.
Billing
Our sophisticated yet user-friendly billing information system provides customers with a clear, comprehensive breakdown of their financial commitments. The easy-to-understand layout and detailed breakdowns of charges, taxes, and fees allow customers to manage their expenses effectively, reducing the chances of billing disputes and ensuring smooth financial transactions.
DID Management and IVRs
The DID Management and IVRs feature offers customers an unprecedented level of control over their telecommunications services. Customers can easily manage their Direct Inward Dialing (DID) numbers and set up their Interactive Voice Responses (IVRs) for efficient call handling. This functionality not only improves customer service but also enhances the overall telecommunication experience for the users.
Dashboard
Our robust Dashboard feature provides a succinct yet thorough overview of your operations, offering a window into the key performance metrics and service utilization statistics. This feature is not just limited to internal use; customers can also access the dashboard for a transparent view of their usage, promoting trust and enhancing their overall service experience.
In addition to providing an operational snapshot, the Dashboard is packed with several other exciting functionalities that can be utilized to further streamline your operations and provide added value to your customers.
Workforce optimization
The Workforce Optimization feature is geared towards aiding you in managing your team more efficiently. This capability provides you with an array of utilities for orchestrating schedules, overseeing performance in an immediate manner, and pinpointing opportunities for enhancements. This could lead to better distribution of resources and a boost in collective team output.
Calls Monitoring
Our Calls Monitoring feature provides a granular view of call quality, volume, and patterns. With this insight, you can identify trends, predict peak call times, and strategically allocate resources to enhance customer service and operational efficiency.
BI
Our suite of Business Intelligence (BI) instruments provides critical perspectives into your business functions and customer conduct. Utilizing these insights can fuel well-grounded decision-making processes, permitting you to fine-tune your business approaches, adjust your offerings based on customer predilections, and ultimately steer your business towards growth and increased customer gratification.
Network Monitoring
Our real-time network monitoring feature serves as an early warning system for potential network issues. By providing prompt alerts about any abnormalities or disruptions, it enables you to proactively address issues before they impact your services, ensuring seamless network performance.
Traffic Tracing
The Traffic Tracing capability is a potent instrument that empowers you to scrutinize traffic trends and comprehend user conduct. Armed with this information, you're able to make well-informed decisions to amplify service delivery, boost network performance, and deliver an unparalleled user experience. From recognizing high-usage periods to detecting irregular activities, Traffic Tracing maintains your awareness and command over the situation.
