A CRM system is the leading solution for customer relationship management, and in combination with the cloud telephony system, it mainly serves call centers and telemarketing for managing multi-channel campaigns with customers.
Voicenter offers a set of API tools using innovative and advanced technology of web-based telephony services. This architecture enables the ability to connect to any CRM / ERP system on the market and use a user-friendly browser interface.
The integration is intended for organizations of any size, including marketing, sales, service call centers and for survey institutes that conduct telephone surveys interested in a flexible CRM system that manages all the activities of the call center and the organization. Today, Voicenter's integration into the organizational information system operates in most centers in Israel as well as with leading customers who operate professional telemarketing centers.
You really don’t need an expert or a telecom programmer to implement a simple integration with your CRM/ERP systems. Guidelines for implementing the integration in our open source kits will help you connect all the lines to a single point and achieve a perfect communication solution for your organization's needs.