Call Center Reporting Tools To Improve Your Business

Advanced reports system

Enable your organization to effectively manage its call center and communications with customers

In today's work environment, knowledge and information are a significant force component that must work in favor of efficient and organized management of the call center's activities. Understanding business operations requires an in-depth analysis of a huge amount of information that passes through the telephony systems. When management levels make use of Voicenter's reporting system, they save valuable work time in collecting data and drawing conclusions. Many years of characterizing the needs of all levels of management in different organizations and understanding the needs of each of them has led to the creation of a reporting system.

For the first time, Voicenter offers call center reporting tools an advanced business intelligence system that allows managers to fully control the performance of the organization by implementing call center metrics analytics and reporting. Receiving the necessary information in real time in an intuitive and easy-to-understand and analysis display leads to quick responses to the ever-changing reality and to manage business operations in an optimal and informed manner. We offer an easily editable set of reports and get the information in a graphical view so that managers can derive a lot of information from it in minimum time!

Call Center Reporting Tools Common Use Cases

High-Quality Feedback

While working or in a periodic feedback conversation, comparative reports available to managers allow reflecting and comparing the performance of the call center representatives in relation to their colleagues. Making the data accessible to representatives from the reports who examine their performance throughout the shift will shed light on the points that need improvement and bring about the desired change. Empower those with consistently high results and hone the skills required for reps that don't align with focus and organization goals.

Business Intelligence

The reporting system, which aggregates a huge amount of data, provides a historical perspective on performance by department/focal point/team/representative. With the help of this data, it is possible to easily diagnose the points of failure in the unit's conduct or in the personnel so that they serve as a basis for drawing conclusions from the ongoing activities, understanding the necessary changes and the beginning of business efficiency processes and leveraging revenues.

Campaign Measurement

Marketing management is expressed in the bottom line in the number of leads and in the conversion rates of the sales department. Campaign management requires attention to the quality of the campaign and the changes required in the campaign to meet goals on the go. Voicenter's reporting system displays the effectiveness of campaigns and product sales in an intuitive screen and enables the sending of reports on a daily, weekly, monthly basis, etc. to managers so that they can respond on time and avoid wasting the marketing budget on ineffective campaigns.

How Does It Work?

Get any data you want with the click of a button. Customized data segmentation in a daily, weekly, monthly, quarterly or annual cut, for each branch of the call center or divided into the organization's departments, enables systemic management at the macro level and the retrieval of all information from one centralized interface, easily and conveniently.

Mirroring and benchmarking by department/ call center/ team/ representative – throughout the history of use of the system. Employee attendance clock. Delegate Transactions Report – A report that allows you to improve the efficiency of the delegate and examine their performance throughout the shift. Data report by campaign / customer/ product and so on. Issuance of customized reports by call center/ staff/ representative.