In a nutshell? A Pop-Up screen can be narrowed down to utilizing your CRM with the ability to offer immediate insights to your workers in the beginning of each call. This helps them shorten call duration, improve customer experience as well as their own and to drive your business to optimal results.
Collect data including contact call history, recent activities, and all other business intelligence into your CRM or ERP, and show it to your employees on the screen - even before they answer the call. This way you ensure that your team knows both who’s on the other side of the line and probably also why.
In addition, the first time call interaction with the client can generate new tickets in your CRM or other business process automation software. In simpler words, we empower your team to create new leads or support tasks directly from their first call.
We are using our cloud to pull the data from your information systems, making sure that the Pop Up Screen works across all of your devices including business phones, smartphones, and essentially any device with internet connection that can make or receive calls.