Department Management Permissions

Boost performance and simplify access control via the Cpanel

Manage your tools and functionality which are available to your teams from a convenient and intuitive interface - Voicenter’s Cpanel.

Authorize users to access functionality with a click of a mouse
Manage rights and permissions freely
Save money by disabling the options that are not vital to a certain employee’s performance
Delegate management responsibilities by enabling managers to take care of access control
Help your IT department focus on mission-critical tasks as the supervisors are fully capable of setting up new workplaces from the comfort of their own Cpanel interface
Keep your business within local and international regulations by keeping track of who has access to which data

You are not the only one who benefits from delegating tasks. Control of access and permission empowered your managers to do their job better: self service without getting the IT team involved, independence, and the ability to perform Quality Control are just the tip of the iceberg!

Grow your team to become independent decision makers who can actually affect the workflow, optimize business settings or set up their own departments and users at will!

Boost performance and simplify access control via the Cpanel

Feature Common use cases

Rapid growth and scaling opportunities

Experiencing a massive boom and need new employees onboard by the minute? Great! Start using our technology to save time and resources instead of wasting it browsing through tedious settings options. You don’t even need to get the system administrators involved.

Manage the working environment of your employees.
Give them access to the tools and functionality.
Set up your department’s settings and configurations so they can start making calls - all from the intuitive interface of Voicenter’s Cpanel.

Managing permissions

Make sure all of your employees can freely access the functionality they need and restrict access to the features that are out of their scope of work. Or simply delegate a share of management responsibilities to your directors or team leaders to make sure everyone can work effectively. Oh, and in case you choose to add or remove access to a feature, all it will take is a simple click of a mouse in the appropriate check box. It’s really as simple as that!

Save permission settings

Usually permission settings is endless work that is repeated every time a new employee joins the organization or new department is opened. It can also occur when an employee is transferred to another department or promoted to the position of manager.

Implementing user or group rules and permissions for each of your employees can be a positive surprise when you find that we've saved your initial setup and all you have to do is move or join users from one rule or set of rules to another.

If you need multiple permission settings and in a short time network administrators will be happy to hear about the ease with which this can be realized in Voicenter.

Configure the system without reconfiguring the organization

Our customers often encounter situations where certain managers are located in a specific location/account and must have the resources to review and manage multiple departments around the world.

When you use group access permissions management, you can assign multiple accounts to be accessible to the same administrator. Permissions allow you to define what these groups can do within the resources you've selected—view only, edit, manage, or block settings resources. Each admin or user group will have their own privileges according to their personal area of responsibility and get the most out of it.

How it works?

Each request made by a user or group of users in the system will be verified and checked, by 3 different authorization procedures in order to obtain approval.

1. User Permission.

2. Resource permissions.

3. Admin Permission.

Permission to manage Each business requires different sets of rules and permissions to allow employees to work with the system. These requirements are typically customized and need to meet specific use cases and regulations that the business is obligated to comply with.

Our permission management system allows you to have full, simple, dynamic and adaptive control over each user setting and permissions to the system. Authorization processes:

1. User Authorization - Each user who logs in to our system, receives an encrypted token. The token accompanies it whenever an action request is made. After the token is verified in our system, confirmation of the operation will be given.

2. Resource Authorization - Whenever a user works on the system, our permission management authorizes access to the requested resources in accordance with those user permissions. Even if the resources are changed by other users of the system, we will ensure that the accessibility and visibility of the resources remains personal and private.

The process is carried out like this:

A. After successful login to the system, this authorization will provide the user with his personal resources.

B. Any request to access resources made by that user will be reviewed and approved in accordance with the user's or group's permissions.

3. Admin Permission - Every request in the system is authenticated and approved according to the user's predefined setting or his user permission set. It controls the ability to access the system, what resources are accessible to it and what actions can be performed by it.

Permissions are divided into 4 categories:

A. Rejected - no access.

B. View only - access to resources without actions.

C. Editor - access to resources and changes.

D. Administrator - In addition to all editor-level permissions, changes to the permission management system are also allowed.

The process is carried out like this:

A. The login attempt is made by an employee with a personal username and password to the system.

B. Permission to added information is processed according to predetermined rules in our permission management system.

C. After verification, the user will only be able to see and control the resources that have been approved for him. Group permissions rules actually collect generic rules and permissions for key people who have similar rules, resources, and corresponding permissions to create permission templates.

A permission group will include: