The AI revolution allows us to turn every conversation into a knowledge source through automatic analysis on three levels:
Summarization: Creating a short and accurate summary, tailored for different business needs, allowing you to understand the essence of the conversation in seconds.
Classification: Automatic classification of each call according to predefined topics (for example: "reason for contact," "name of competitor mentioned," "was the problem solved?").
Scoring: Providing quantitative scores for critical metrics such as success probability, customer satisfaction level, or churn risk.
These three capabilities together transform every call from a passing event into a reliable, analyzable digital asset.
Instead of using outdated methods, our technology understands the context of the conversation. It doesn't just copy key phrases, but understands the customer's intent, actions taken, and the result, and writes a new, coherent and readable summary, just as a human analyst would do. At the same time, it serves as an army of analysts automatically answering important questions for your business, and fills out an "analysis card" for each and every call.
