Regulation Center
Every word from a representative is a commitment (or risk) for your business
The greatest risk in a service center is not technological, but rather the heavy legal and reputational liability that rests on the shoulders of the organization and its representatives.
Currently, manual monitoring of 1-2% of calls leaves 98% of this risk without any supervision. This is business conduct comparable to driving with closed eyes on a highway.
Is this exactly the AI you were looking for?
The role of our regulation center is simple and straightforward: enabling you to define which words or situations mentioned in conversations will automatically trigger processes in your systems. You set the rules.
Once the system identifies the word or situation you defined in 100% of calls, it sends an 'event' to an external system of your choice – an automation platform, your information system, or directly to an email alert.
Our regulation center is the detection and trigger engine. It is not the automation system itself, but rather the brain that identifies the event and instructs your other systems to start operating.
From a legal perspective, every word a representative says or hears could potentially bind the company
Verbal promise given
A representative saying "I promise you a discount on the next invoice" creates a binding contract for all intents and purposes.
Non-compliance with specific regulations:
A representative at an investment company promising a client "guaranteed returns," contrary to legal requirements, exposes the organization to heavy fines and sanctions.
Offensive language
Offensive speech by a representative (or by a client toward a representative) could lead to lawsuits, enormous reputational damage, and a toxic work environment.
Failure to identify threats
Is this exactly the AI you were looking for?