Transforming CRM into a System That Knows How to Listen

Call summary to CRM

AI Call Summaries for CRM

The Management "Tax" That Wears Down Representatives and Harms Customers

The most expensive and frustrating problem in service centers is the manual After-Call Work. Currently, your representatives are forced to split their attention: they try to both provide service and document call details in the CRM. This "tax" on their attention causes double damage: the customer experience suffers because they aren't listened to 100%, and the data entered into the CRM, if entered at all, suffers from inaccuracy, inconsistency, and human error.

The Management "Tax" That Wears Down Representatives and Harms Customers

Is This Exactly the AI You've Been Looking For?

Voicenter's solution is an artificial intelligence layer that sits between phone conversations and your CRM system, making documentation automatic, immediate, and smart.

How It Works:

Wide Integration:

The system supports a wide range of CRM systems and business platforms (Salesforce, Zoho, Microsoft, Fireberry, Zendesk, and more), and can connect to any system with an API, for various entities and in the right context.

Adaptation to Your Data Schema:

The AI doesn't just summarize, it "speaks the language" of your CRM. We adapt the AI's data schema so it automatically fills in your organization's specific fields ("reason for contact," "treatment status," "relevant product"), ensuring data integrity and exemplary order.

Empowering AI Tools in your CRM:

By streaming rich and structured data from conversations, we effectively "feed" the built-in AI tools in your CRM (such as Agent-force) and make them several times smarter and more efficient.

All this is made possible through Voicenter's powerful and flexible API infrastructure, designed to connect the world of conversations to the entire organization's business ecosystem.

All this is made possible through Voicenter's powerful and flexible API infrastructure, designed to connect the world of conversations to the entire organization's business ecosystem.

Is This Exactly the AI You've Been Looking For?

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