Voicebot for Incoming Calls

Voicebot inbound

Transforming Every Incoming Service Call into a Perfect Service Experience

Service centers experience overloads that cause long wait times, customer frustration, and even abandonment, especially during peak hours and outside business hours. Maintaining 24/7 available staff is expensive and not always feasible. The solution is immediate, smart, and automatic voice response that welcomes customers 24/7. Instead of waiting in line, the customer conducts a natural conversation with a virtual representative who understands their needs, answers frequently asked questions, and collects vital information immediately.

זה בדיוק הAI שחיפשתם?

Voicenter's Voicebot is not an external tool, but a "virtual service representative" embedded in the core of your cloud call center.

It is built to provide your customers with a continuous experience with 100% availability and zero wait time.

The friendly bot conducts natural dialogue and allows you to provide exceptional service even when the office is closed, while significantly increasing operational efficiency.

How It Works:

Natural Language Understanding (NLU):

The bot can understand the customer's intent even if it's expressed freely and imprecisely ("I wanted to check what's happening with my order" versus "order status check").

Multi-Step Dialogue Management:

The bot knows how to ask clarifying questions, verify customer identity, and collect all relevant data in a conversational and natural manner.

Smart Transfer (Warm Transfer):

If the inquiry is complex and requires a human representative, the bot doesn't just transfer the call to a general queue. It performs intelligent routing based on the inquiry topic and transfers to the human representative the complete call transcript along with a key summary of the inquiry's essence. This way, the customer doesn't need to repeat themselves, and the representative starts the conversation already equipped with all the information.

זה בדיוק הAI שחיפשתם?

השאירו פרטים עכשיו ויועצי הAI שלנו יחזרו אליכם בהקדם