Voicenter Cutting Edge Technology

For the last 15 years we’ve been building
the most innovative Cloud Communication and CCaaS platform to help organizations optimize operation & improve
Customer Experience.

We have designed our unique system as a cloud-first technology, meaning that it is scaled and stable by only using the most innovative tools and techniques.

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Topologies flexibility enables business flexibility

Our platform is designed to work with any infrastructure: multi-vendor, multiple topologies or complex distributed networks, using standard protocols and customized integrations to fit any business-case while to fit any business-case while eliminating technical barriers and vendor-locks to guarantee a successful and future proof deployment.

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Our on-site installation and hybrid solutions are simple to deploy. These are based on leading technologies such as Docker and K8s (Kubernetes), among a host of other virtualization technologies used by most modern IT teams.
Our R&D teams are entirely full time in-house, actively working on our future roadmap. We maintain a fully Secured Software Development Life Cycle process, to ensure that only high quality versions are rapidly launched to production on a weekly basis, enhancing our offering continuously with generic features for everyone to enjoy.

We are always excited to help our customers integrate our technology, assist in handling their systems, offer professional services, and tailor-made projects

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Scalable resilient solution that flexibly works in any business environment

Analytics
BI
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Reports
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Dashboards
Marketing
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AI
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Data
Config
Real Time
Big Data
Recording
SFTP
Signaling
Opensips
API
Products
Rest HTTP API
RealTime WebSocket
WEB Hock Integration
Interfaces
WEB
Dashboard
Cpanel
Admin Portal
Websites SDK
Softphone
Windows
Chrome Extension
Android
IOS
Other Technologies
IM
SMS
Telegram
Glassix
WhatsApp
ManyChat
Commbox
Any MSRP
Signal
Other
CRM
Other
Open API
Automation

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Data and billing

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Back End

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Front End

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Media

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UI\UX

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Mobile Apps

Integration

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QA

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Basic

Business communication demands flexible solutions to meet with todays market demands.
Voicenter Basic package answers all essential features to guarantee successful business communication.

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Sales

Sales team need extensive automated tools to meet today’s competitive market demands.
Voicenter Sales package includes all the Basic features & Sales tools & Advanced outbound tools & Security & Integration features.

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Support

Achieving superior Customer Experience requires advanced tools to stay efficient.
Voicenter Support package comes with all the Basic features & Support tools & advanced Inbound tools & security & Integration features.

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Pro

All the features included in Basic + Sales + Support to provide the best most comprehensive solution in today's market.

Extensive feature set that empowers call center operation

Feature Name
Basic
Sales
Support
Pro
Telephony Services
Scheduled reports
Get dashboards and widgets pushed to email on regular basis.
Scheduled IVR
Unlimited IVR, announceme nts based on the time
Realtime monitoring
Real time events on dash board, CRM & applications
Whisper, Barge-in, Spy
Allow a manager to Whisper, Barge in a call or spy
Incoming features
Scheduled reports
Get dashboards and widgets pushed to email on regular basis.
Scheduled IVR
Unlimited IVR, announceme nts based on the time
Realtime monitoring
Real time events on dash board, CRM & applications
Whisper, Barge-in, Spy
Allow a manager to Whisper, Barge in a call or spy
Skill based routing
Send callers abandoning or by request - to trigger call back when an agent is available
Outgoing features
Scheduled IVR
Unlimited IVR, announceme nts based on the time
Realtime monitoring
Real time events on dash board, CRM & applications
Whisper, Barge-in, Spy
Allow a manager to Whisper, Barge in a call or spy

Voicenter key contact center advantages

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User friendly Interfaces that gets everyone involved

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User friendly Interfaces that gets everyone involved

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User friendly Interfaces that gets everyone involved

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User friendly Interfaces that gets everyone involved

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User friendly Interfaces that gets everyone involved

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User friendly Interfaces that gets everyone involved

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Secure and compliance with security & privacy standards

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Cost effective - Scale and pay only for what you need

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User friendly Interfaces that gets everyone involved

We believe in bring your own device policy

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Softphone

Desktop phone

Desktop phone

Chrome Extension

Chrome Extension

Mobile App

Mobile App

Mobile SIM

Mobile SIM

Voicenter Security Ecosystem

Voicenter’s assets are protected by cyber-security market leaders such as:

cloudflare logo

Cloudflare

Global WAF and DDOS

Croedstrike EDR

Global leading EDR

DNSFilter.com

DNS adge protection

Firedome

Advanced endpoint protection

Voxility

DDOS protection

Connect your system to us however you wish

Ready Made Integration
Automation Platform

Coding knowledge is no longer necessary to build an integration that fully automates your business flows. Voicenter enables you to use low-code no-code platforms to create your integration. It allows you to choose between our Connector.Center automation solution or configurable web-hooks to your system directly from our portal.

Webservice API

Use your team's favorite programming language while implementing our different sets of SDKs. We help you solve your needs in a mere few lines of code.

Tailormade Integration Solutions

Our integration team can build any business flow to your system. Take advantage of our vast experience-leading development projects and working methodology to ensure a successful integration between the systems.

Business Continuity Plan

Voicenter maintains a resilient network with no single point of failure by design. Our systems are continuously backed up to ensure the quickest recovery without data loss in cases of technical or cyber-security incidents.

Our best seller integration features

Popup Screen

Improve your customer service. Pop up a screen with the caller’s contact details from your CRM before your agent answers the call.

Popup Screen

Improve your customer service. Pop up a screen with the caller’s contact details from your CRM before your agent answers the call.

Popup Screen

Improve your customer service. Pop up a screen with the caller’s contact details from your CRM before your agent answers the call.

Popup Screen

Improve your customer service. Pop up a screen with the caller’s contact details from your CRM before your agent answers the call.

Popup Screen

Improve your customer service. Pop up a screen with the caller’s contact details from your CRM before your agent answers the call.

Popup Screen

Improve your customer service. Pop up a screen with the caller’s contact details from your CRM before your agent answers the call.

Popup Screen

Improve your customer service. Pop up a screen with the caller’s contact details from your CRM before your agent answers the call.

Popup Screen

Improve your customer service. Pop up a screen with the caller’s contact details from your CRM before your agent answers the call.

Popup Screen

Improve your customer service. Pop up a screen with the caller’s contact details from your CRM before your agent answers the call.

Select your solution
When we strive to become better than we are, everything around us becomes better too
Business phone system
Business phone system
Perfect match to your office needs and performance
Cloud contact center
Cloud contact center
Implement a state of the art contact center system for your teams
Management tools
Management tools
Receive tools to supervise your business operations