Contents

1. Requirements

2. Supported Features

3. Configurations Steps

4. Logging Into Voicenter using Okta

5. Notes

Follow these steps to enable your organization to enjoy OKTA sso to selected users or groups in a few simple clicks.

1. Requirements

Admin access to an Okta organization.
Active Voicenter account with users having the Voicenter user email same as their OKTA user email.

2. Supported Features

Service Provider (SP)-Initiated Authentication (SSO) Flow - this authentication flow occurs when the user attempts to log in to the application from Voicenter.
User Federation, role management, etc. are not supported.
Users and their Voicenter roles will still need to be managed from Voicenter Cpanel.
You can manage this under Cpanel -> Settings -> Permissions.

3. Configuration Steps

3.1. In Okta, Go to Applications → Browse App Catalog, and search and add Voicenter.
https://www.okta.com/integrations/voicenter/

3.2. Assign the users or groups that should be able to log into Voicenter:

3.3 Go to the Voicenter App → Sign On tab and note of the Client ID and Client Secret.

Login to your Voicenter account in our Cpanel: https://cpanel.voicenter.com/
Go to account Settings -> Advanced Parameters-> and paste the 3 values to their proper place.
You can also contact support@voicenter.com with these follwing details, and we will set it up for you:

Okta organization's Domain (looks like xxxxx.okta.com)
Client ID
Client Secret

Once the Otka SSO is setup, users of your Voicenter account can login as usual:

Go to https://cpanel.voicenter.com
Select the OKTA logo below the login form, and use your email address.
Please confirm that the user email is the same for this user in Voicenter Cpanel. for multi-domain or domain alias support - please contact our support.

5. Notes

Once successfully logged in - confirm your enrollment with Voicenter.
Please specify if you want to disallow users to login to Voicenter using regular Voicenter credentials for the entire account or specific users/groups as needed.

Having dificulties? don't hesitate to contact us for further support at: support@voicenter.com

Complete Guides to Voicenter SSO integrations