The button appears in the display of the extension at the top of the Chrome browser.

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In addition, the button to change statuses also appears in the bar for the representative.

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After clicking on the button to change the status of the representative, a window will open with a list of the possible statuses.

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A detailed explanation of the statuses:

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Login - a state where the representative is connected to the system and can receive and answer calls or make outgoing calls.

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Launch - a situation where the representative is on a lunch break.

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Paperwork - a mode designed to give the representative time to record calls or finish treatment between calls.

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Private - a situation where the representative went on a personal break of several minutes.

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Training - a mode intended for times such as trainings, team talks and the like.

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Team meeting - a situation where the representative is in a meeting and is not free to receive incoming calls or make outgoing calls.

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Brief - mode for the purpose of a small team meeting or a briefing before the start of the shift.

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Other - another status intended for additional things that do not fit the other statuses.

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Log out - A situation where the representative has left the system and cannot make calls.

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It is important to note that if you change the names of the statuses through the CPanel, we will also see the changes in the Chrome extension.

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In the bottom row of the bar there are 3 buttons that lead to different screens:

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The Statistics button - leads to the statistics screen in the Chrome extension.
The Calls History button leads to the Calls History screen in the Chrome extension.
The Settings button leads to the Settings screen in the Chrome extension.

google chrome plug-in