Think of it as your own mini recording studio, specifically for crafting engaging hold music and messages. With a few quick clicks, you can create a tailored audio experience for every department in your company. All you need to do is upload your preferred waiting tunes and add any bespoke messages that match your various departments' needs and languages. Once you've set up your on-hold music groups, you can then arrange the order in which your sounds are played to your clients, based on what makes the most sense for your business. The beauty of this approach is that it prevents slip-ups or confusion – your team will only have access to the messages and records assigned to them. This means no more wasted time searching for the right messages or accidentally playing the wrong ones. Plus, thanks to the language selection feature, they can quickly find the messages that resonate with your audience. It only takes a couple of steps to create the perfect playlist for your waiting customers. With our music on hold interface, you can easily keep track of all your messages and sounds. Upload new ones, record your own, play them back to check they're just right, and add or remove files as you see fit. Every on-hold music group you configure is tied to a designated account that you can use in different incoming call action rules. Now that's what we call flexible!
The music on hold interface allows you to monitor all the different sets of messages and sounds you've created, upload new ones, record your own messages, play them to make sure they're correct, and remove or add additional files as needed. Each configuration in your standby music group is assigned to the designated account that will be used by you in different rules of action for incoming calls.
