Value Added Services for Operators
Wide range of services drives your network to success
Personalized customer experience
Grow your customer base
Boost product offering
Short time to market
Enhanced brand loyalty
- Personalization: offering a dynamic automated experience based on the caller's Business Information.
- Multi-channel integration: integrating IVR with other channels such as SMS and messaging, web, and mobile for a seamless customer experience.
- Self-service capabilities: allowing callers to make actions by them self such as check balance, activate a feature, pay the bill or cancel a booked appointment - reduces waiting time and operational costs while increasing efficiency and customer experience.
- Competitive Advantage: Differentiate yourself from your competitors and attract new customers.
- Increased Customer Satisfaction: Increase customer satisfaction by offering a more convenient and efficient way to manage voicemails.
- Simplify Operation: Streamline network maintenance by merging Voicemail to existing stack, not need to maintain a different dedicated Voicemail solution.
Virtual meeting room
- Scalability: Highly scalable and can be easily adjusted to accommodate the needs of businesses and organizations of all sizes.
- Increased Flexibility: Offer businesses and organizations the flexibility to conduct virtual meetings and conferences from anywhere, at any time, as long as they have an internet connection.
Email to Fax + Fax to Email
Manage your own virtual fax services with a web portal which can archive your subscribers sent and received faxes to and from multiple recipients which makes every fax be localized, safe and backed up. Provide customers with a convenient and cost-effective way to send and receive faxes.
Music on hold
Present your subscribers with a playlist of music on hold melodies or other audio content to provide a professional and engaging caller experience. Via our web portal you can upload any music file and allocate it to any desired subscriber.
Our International DID range allocation service will be useful for businesses that operate globally, as it provides customers with a local number to reach them, regardless of their location. Save yourself the trouble of communicating with various DID providers.
Our call recording servers and services provide a convenient and cost-effective way to record and manage conversations, comply with regulatory requirements by encrypting files at rest, increasing revenue. Starting from pulling call recording files from media servers and storing them in their storage destination of your choice.
Cloud Contact Center
Our advanced platform is compatible with any topology and service provider. Easily implemented and deployed to offer you a flexible cloud communication solutions. As a cloud first approach we provide a complete solution for managing customer interactions and support. This platform offers a wide range of features, including call and chat support, customer relationship management (CRM) tools, real time dashboards notifications and analytics.