Managing the contact center easily and efficiently from anywhere
Daily work using the agent toolbar allows all levels to conduct themselves in full transparency in front of the monitor screen, and maximize the effectiveness of real-time data synchronization.
The challenge of managing representatives has become more complex due to the fact that today the contact center environment also incorporates the home. The call center manager is required to make real-time decisions based on the availability of the personnel at his disposal even if the representatives are remote. For this purpose, Voicenter's representative bar solution allows, on the one hand, to simplify the connection to the system from anywhere, and on the other hand, gives the call center manager the ability to inspect and control. Voicenter's advanced representative toolbar allows you to concentrate the representative's activity in one simple and easy-to-operate place, thus providing fast and efficient service to the organization's customers. Voicenter is pleased to offer the ideal tool for managing and running representatives from anywhere with an interactive toolbar that allows interfacing with the organization's CRM system for simple and friendly management of the call center staff through a single system!