Secured & Innovative Call Center Solutions
Cloud Call Center Packages
Use only what you need for small and simple call centers
Utilise you cloud call center users with a feature rich system.
Full telco grade automation that integrates with your information systems
Best Enterprise Call Center Solutions
Our system federates various customer interaction channels transforming your current call center to be future proof
A cloud contact center is a dedicated system to manage your clients interactions. It supports a range of channels, including inbound and outbound phone calls, email correspondence, Web integration, SMS sending and Fax transitions. Key technological solutions offered by a contact center system may be: Automatic call distribution, PC-telephony integration, interactive voice response, outbound dialers and many more. The main goal of the system is to help businesses to resolve client inquiries faster, track client engagements, and store client interaction and performance data. Voicenter combines it all and offers you a complete package for your needs.
Join our community of clients while using our capabilities to improve your business
Full optimization processes that include a mutual connection between the call center's telephony system and the CRM system using simple API tools create automated workflows and allow you to work. Simple. Right.
Availability With No Limits
Whether it's a softphone, IP phone or mobile extension, with our cloud telephony technology, you'll always stay connected and maintain maximum phone availability – even outside the geographic boundaries of the office.
A flexible system that makes it possible to reduce or expand services without any obligation and pay only for what is used, will result in significant savings in the maintenance costs of corporate telephony.
Superior Customer Engagement
Advanced services that match the needs throughout the customer journey lead to a pleasant and simple service. In addition, a variety of tools that provide a real-time indication of whether it is necessary to act to improve immediately.
Cloud Call Center Platform For Any Type Of Your Needs
Our system developed from a lateral view of the needs of all users of the organization and provides an effective response to achieving organization's goals
Sales and Telemarketing
A call center that aims to make a telephone sale or a call center that aims to coordinate meetings for the company's sales persons relies on the end result - revenue! A variety of dedicated tools for such an activity will bring you to maximum results in a minimum of time.
Service and Support
An efficient telephone service experience and connecting your customers to representatives at the call center in the shortest way and with minimal waiting time. The fully personalized Monitor interface allows you to provide a high-quality telephone response.
We at Voicenter designed our product with the understanding that your representatives are the 'first line' at the meeting point of the organization and customers. Therefore, we have developed for them effective tools that are essential to their success.
Our VoIP Call Center Solutions
Such a flexible system, like we built it just for you.
Consume all communication services directly from the source - the technology developer, allows you to choose what fits exactly the business need at any given moment, and receive a flexible and accurate service for the operation of a call center. The equation is clear: spend maximum calls, reach as many customers as possible, with minimal resources. Our useful tools for increasing yields allow you to achieve optimal extraction of enterprise resources.
Call Barging, BLF, Whisper Service For Call Centers
Call Center Recording Software
Call Center Call Monitoring In Real Time
Call Log 2 CRM
Department Management Permissions
Dynamic Caller ID
So why choose Voicenter? In light of three main reasons: innovation, the ability to execute immediately and professionally.
Voicenter is a leader in service. The whole company from the CEO to the last of the employees is dedicated to the result, which is a success.
Excellent support, excellent service and thanks to their system efficiency our sales have improved by 15% in the last year.
As a dynamic and innovative company, the solution implemented by Voicenter provides an accurate response to our needs, enabling optimal management and streamlining business processes.